- Item(s) must be unused and in original condition.
- Shipping fees are non-refundable, unless the item is damaged or defective.
- Item(s) must be returned in original packaging or at least a comparable box sufficient not to damage the item(s) during return shipping.
- We accept returns up to 14 business days after delivery.
- Once the item(s) has been received at Industry Mercantile, refunds will be processed back to the original form of purchase.
To initiate a return, please email us as soon as possible at firstname.lastname@example.org with your name and order number.
We do not offer exchanges. If the item meets the conditions for a return, we suggest you go that route, and then re-order the item you want as a replacement.